Frequently Asked Questions
Everything you need to know about your Alpinestars order, shipping, and performance gear.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also track your status by logging into your Alpinestars account.
What is your return policy for technical gear?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that safety equipment must be in pristine condition to qualify for a refund.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines vary based on the destination and will be calculated at checkout.
How do I determine the correct size for my riding gear?
Each product page features a detailed Size Guide. We recommend measuring your chest, waist, and inseam to compare against our charts, as technical riding gear is designed for a precise, snug fit.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Some regions may also have access to installment-based payment options.
Are your products covered by a warranty?
All Alpinestars products are covered by a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase.